Access your customer area

Do you have an emergency?

Hurry up and we\\'ll call you right away.

Zentica Cookies

We use our own cookies and third-party cookies for marketing activities and to provide you with a better experience. Read about how we use cookies and how you can control them by clicking on Preferences.


Privacy preferences

We respect your right to privacy, you can choose not to allow the collection of data from certain types of services. However, not allowing these services may affect your experience.

  • Session Cookie
    Session Cookies are necessary for the proper functioning of the website, as well as the acceptance of cookies.
  • Cookie XSRF-Token
    This Cookie is necessary for the proper functioning of Zentica forms, thus avoiding the use or submission of forms by bots and other automated tools.
  • Google Ads
    This Cookie collects information from your browser about your user profile.
  • Google Analytics
    This Cookie provides us with information about your Zentica user experience in order to improve and offer you more and better services with a better experience every day. With this Cookie you help us to improve.

Legal Notice

Legal notice and general conditions

This legal notice and information regulates the use of the Internet Web service under the following domain names: www.zentica-global.com. Zentica Global is the trade name included in the above-mentioned Web site and the subject of this legal notice.

Zentica, as a service provider of the information society is governed by the provisions of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce. Zentica is a trade name owned by Zentica LTD with address 20-22 Wenlock Road, London, N1 7GU telephone 911 847 868 and email address informacion@zentica-global.com.

The Web is property of Zentica LTD, who reserves the right to make, at any time and without notice, modifications to the information contained in its Web or in the configuration and presentation of the same. The holder holds all the copyright on all the contents of the Web, either by its own right or by assignments or agreements with third parties.

By accessing this website, including all its pages, you agree that Zentica will not be liable for any consequence, damage or injury arising from such access or use of information on this website or access to other materials on the Internet through connections to this website. Nor will it be responsible and the user accepts this for errors or computer problems caused by viruses, worms, malicious software or other social engineering attacks (phising, pharming, Trojans, etc.) that third parties may have maliciously placed on our servers, during the time period until the reactive protection measures available to this entity are implemented. If the user notices errors in the operation or strange behavior of the site, he can send an email to the address above. Access to the contents of this Website by means of mechanized systems that are different from natural persons is prohibited, since they can cause the owner of the Website damages by not being able to measure the audiences objectively. In the event that a user contracts through a relationship established through email, there is no right of withdrawal because they are professional services.

Conditions of use of the web

The contents and information provided through www.zentica-global.com comply with current legislation and are the property of Batuy or acquired or operated under legitimate titles.

The owner of the Website may offer, through the Website, services or products which may be subject to specific conditions of their own which, depending on the case, replace, complete and/or modify these Conditions, and about which the User will be informed in each specific case.

The use of the Web attributes the condition of Web user and implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice in the version published by Zentica Global at the time the User accesses the Web.

Consequently, the User must read this Legal Notice carefully each time he/she intends to use the Web, as it may be modified. The User undertakes to use the Web, the contents and services in accordance with the Law, this Legal Notice, the privacy policy, good customs and public order.

Similarly, the User agrees not to use the Web or the services provided through it for illegal purposes or effects or contrary to the content of this Legal Notice, harmful to the interests or rights of others, or in any way damage, disable or impair the Web or its services, or prevent normal enjoyment of the Web by other users. Likewise, the User expressly agrees not to destroy, alter, disable or in any other way damage the data, programs or electronic documents and others that are on this website.

The User commits itself not to introduce programs, virus, macros, controls or any other logical device or sequence of characters that cause or are susceptible to cause any type of alteration in the computer science systems of the holder of the Web or of third. The User accepts and declares to know the present Legal Notice and Privacy Policy. Otherwise, the user must leave the Website at this time. The activity is not subject to any regime of prior administrative authorisation, nor does it adhere to codes of conduct, except for good faith, custom and the Civil Code. The owner does not provide any intermediation or accommodation services.

Intellectual and industrial property

All the contents of the Web, unless otherwise indicated, are the exclusive property of the owner of the website or third parties and, by way of illustration, but not limitation, the graphic design, source code, logos, text, graphics, illustrations, photographs, and other elements that appear on the Web.

Similarly, all trade names, trademarks or logos of any kind contained on the Web are protected by law. The holder of the Web does not grant any type of license or authorization of personal use to the User or visitor on his rights of intellectual and industrial property or on any other right related to his Web and the services offered in the same one.

All rights reserved. The User or visitor recognizes that the reproduction, distribution, commercialization, transformation, and in general, any other form of operation, by any procedure, of everything or leaves from the contents of this Web constitutes an infraction of the rights of intellectual and/or industrial property of the holder of the Web or the holder of such, and a crime of the penal Code, and is prohibited.

Responsibility for the use of the website

The User is solely responsible for the infringements in which he may incur or the damages that may be caused by the use of the Web or its contents, being the owner of the Web, its partners, suppliers, collaborators, employees and representatives, exonerated from any kind of responsibility that may arise from the actions of the User.

The holder of the Web will use all the efforts and reasonable means to facilitate information updated and reliable in the Web, nevertheless, the holder of the Web does not assume any guarantee in relation to the absence of errors, or possible inaccuracies and/or omissions in none of the accessible contents through this Web.

The User is the only person responsible in front of any claim or legal action, judicial or extrajudicial, initiated by third people against the holder of the Web based on the use by the User of the Web or its contents. In his case, the User will assume whichever expenses, costs and indemnifications are irrogados to the holder of the Web on the occasion of such claims or legal actions.

Responsibility for the operation of the website

The owner of the Website excludes all liability that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of the electronic system, motivated by causes beyond the owner of the Web. Also, the owner of the Website also excludes any liability that may arise from delays or blockages in the operation of this electronic system caused by deficiencies or overloading of telephone lines or the Internet, as well as damage caused by third parties through illegal interference beyond the control of the owner of the Web. The holder of the Web is authorized to suspend temporarily, and without previous warning, the accessibility to the Web on the occasion of operations of maintenance, repair, update or improvement.

Policy of personal data obtained from the web

Without prejudice to the provisions in each of the forms on the Web, when the user provides their personal data is expressly authorizing the owner of the Web to process their personal data for the purposes indicated therein. The holder of the Web will incorporate the data facilitated by the User in a file ownership of the same one properly communicated to the Agency of Protection of Data and that fulfills the effective legislation.

The User or his representative will be able to exercise his rights of access, rectification, cancellation or opposition, by means of written and signed request directed to the address indicated in the section Policy of Privacy of the present Web. You are also informed that the IP (Internet Protocol) data of the subscriber from whom you connect to our page will be kept for the periods of time established in the legislation in force, after which they will be automatically deleted, for a purpose of security and collaboration with Justice. Cookies may be placed on your computer.

These are small files whose purpose is to remember the pages visited to facilitate future navigation. You can delete the cookies by selecting the option that your browser has for this purpose. You can delete all cookies at any time by selecting the option on your browser to do so.

As a user of this website, you know and acknowledge that the cookies will be deposited, where appropriate, for the sole purpose of facilitating navigation in the information society service provided by the website, not for additional purposes. But in case of doubt, you are aware of these purposes, it has been explained to you what the cookie is and what it is for, and you consent to allow it to be deposited, always having available, as you know, the option of your browser not to allow them or to eliminate them at any time. If you do not consent, you must leave the site at this time.

Modifications to the conditions of use

The owner of the website reserves the right to modify, develop or update at any time and without prior notice, the conditions of use of this website. The User will be automatically bound by the conditions of use that are in force at the time of access to the Web, so you should read these conditions of use periodically.

Resolution of conflicts and competent jurisdiction

All the controversies that could arise as for the application of the present legal notice, they will be solved before the Courts and Courts of the domicile of the holder of the Web.

General Conditions

The present general conditions regulate the legal relationship that emanates from the contracting processes carried out between the users of the web page located at the URL https://www.zentica-global.com owned by the owner of the web. Customers accept the General Conditions from the moment they use or contract the service. This document can be printed and stored by the Users. The Holder of the Web puts at the disposal of the users the e-mail address that appears in the Legal Notice of the Web, in order that they could raise any doubt about the General Conditions.

Applicable rules

These General Conditions are subject to the provisions of Law 7/1998 of 13 April, on General Conditions of Contract, in the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, in the Royal Decree 1906/1999, of December 17, which regulates Telephone or Electronic Contracting with General Conditions, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

Products and services

The owner of the website performs the services listed on the Web and are expressed clearly and unambiguously next to them, description that includes their conditions.


The user, to use this service, agrees to register for free and provide true and complete information, keeping it always updated, otherwise the owner of the website would immediately suspend or cancel his account and reject the services. At the time of registration, the user will have a user name and a password for whose confidentiality he is responsible. The user must change his password at least once a year.

Order, delivery, collection and transport

Purchases will be made on the Internet, through the website of the owner of the website. The service will start to be used according to the availability of the particular conditions. Most of the products are virtual and services with immediate delivery without using any conventional transport method.

The invoices issued, as well as any type of documentation included in the purchase of any product or service will be sent to the customer both by email and by registered mail.

Payment system

The user of the website owner\\'s pages accepts the payment method determined by the website at the time of purchase. If several options are shown, the user accepts the chosen means of payment.

Use of the website

The user undertakes to use this website in accordance with the rules of use and not to carry out activities contrary to the law, morality or public order.

Likewise, he commits himself not to carry out actions that affect the visualization, extract information or try to access internal databases.

The user will not use the owner\\'s page for:

- to make an unauthorized, false or fraudulent purchase.

- interfere or attempt to interfere with the functionality of the web owner\\'s sites.

- obtain or attempt unauthorized access. The owner of the website reserves the right to cancel the user\\'s purchases or services or to deny access, without prior notice, in the event of any of the above activities and to take appropriate legal action.


In the event of a dispute, the user will contact the owner of the website as a matter of priority to obtain an amicable solution. For any litigious question that concerns the owner of the web, the Spanish legislation will be applicable, being competent the Courts and Tribunals of the domicile in Spain of the owner of the web.

Copyright, intellectual property and advertising

The owner of the website respects the industrial and intellectual property rights of third parties. It is forbidden to reproduce, copy, publicly communicate, distribute or modify elements of these web pages or to infringe upon rights that are subject to protection unless the owner of the rights has given his authorisation.

The total or partial reproduction of the content on the sites of the owner of the website is prohibited. The contents provided by this website are subject to the rights of intellectual and industrial property and are the exclusive property of the owner of the website or natural or legal persons who are informed. The intellectual property extends, in addition to the content included in www.zentica-global.com, to its graphics, logos, design, images and source code used for programming.

Information and communications before and after contracting

The owner of the website provides in any case clear and accurate information on the prices of the services offered, expressly informing whether or not the price includes applicable taxes and whether or not there are shipping costs.

Prior to contracting, the owner of the website has informed the user of the different procedures that must be followed for the conclusion of the contract, that the company will file the electronic document so that it is accessible to the user, on the technical means made available to the user to identify and correct errors in the introduction of data and on the language or languages in which the contract may be formalised.

The company confirms receipt of the user\\'s acceptance by sending an e-mail to the user after the contract has been concluded. The content of the e-mail incorporates written information about conditions and modalities of exercising rights of withdrawal and resolution and document of withdrawal and revocation. The owner of the website will provide information on after-sales services and existing commercial guarantees, where appropriate.

Order cancellation, return and refund policy

If the client wishes to cancel one or more of the contracted services, he/she must indicate this on his/her client extranet at least one (1) day before the end of the contract period indicated on the Order Form for the service(s) he/she wishes to cancel and pay a penalty (hereinafter, Penalty for Early Cancellation of Services, or PCAS) equal to 100% of the total outstanding fees until the end of the aforementioned period. The services contracted for a period of time greater than one month (1) cannot be cancelled at the will of the client, in the middle of the period demanding a refund, since the client enjoys special discounts for contracting more than one month (1). The customer must wait until the end of the contract for the product to be cancelled.

With regard to services contracted for periods of one month (1), the customer must cancel the contract once the period has expired. No refund is possible.

The return and refund of payments made for a service will be applied in all cases in which Zentica Global fails to comply with the contract conditions. To request a refund or reimbursement you must write to reembolsos@zentica-global.com and specify the points not fulfilled by Zentica Global in the provision of our services. Once your request is accepted, you will receive the refund within a maximum of 15 days in the same payment method used to make your payments.